Contact us
Write to us and describe the problem. Tell us your phone model and the app version if you can (you can see it in Settings, under About).
Astana, Kazakhstan
Common questions
Where is my data stored?
Only on your phone. Badger has no accounts and no sign-in. Your cars, records and settings stay on your device. We do not keep a copy on our servers, so we cannot see or recover your data. This is why backups matter (see the next question).
How do I move my data to a new phone?
On your old phone, open the Car tab and tap Export to a file. Save the file and send it to the new phone. On the new phone, install Badger and tap Load from a file (or Load an export file on the first screen). Photos attached to records are not inside the backup file. They stay on the old phone. Your Pro subscription is not in the file either. Restore it on the new phone (see below).
How do I restore my purchase?
Open the Pro window and tap Restore purchases. Your purchase belongs to your Apple ID or Google account, so use the same one you paid with. You do not need a Badger account. If nothing is found, check that you are signed in to the right store account.
How do I cancel my subscription?
Badger cannot cancel it for you, because the store handles billing. On iPhone: Settings, tap your name, then Subscriptions, then Badger Pro. On Android: Google Play, then Payments and subscriptions, then Subscriptions. You can also tap Manage subscription in the Pro window. Pro stays active until the end of the period you paid for.
What is free and what is Pro?
Free forever: one car with all tracking (service schedule, fuel and charging, costs), reminders, documents, recall checks and backup. Badger Pro costs $0.99 per month or $9.99 per year (store prices may differ by country and include local taxes). Pro adds more than one car, the Service history PDF for a buyer, CSV export, ownership statistics, and photos attached to records.
What happens to my extra cars if Pro ends?
You keep them. Cars you already added stay visible and you can still edit them. You just cannot add a new car while you are over the free limit of one. Your data is never deleted because a subscription ended.
My reminders do not arrive. What should I do?
First, allow notifications for Badger in your phone settings. Then open Settings in the app and tap Turn on reminders if it is shown. If the text says reminders are on, they are active. Reminders are set on your phone, so they also work offline. If you changed a date or a car, they update automatically.
How do I switch between miles and kilometers, or change the currency?
Open Language and units in Settings. You can choose the language, distance (kilometers or miles), fuel volume (liters or US gallons) and currency. Your history is not changed. Only the way numbers are shown.
How do I delete all my data?
Open Settings and tap Erase all data on this device. This removes all cars, records and photos on this phone and cannot be undone, so save a backup first. Your language, units and Pro subscription stay. Deleting the app also removes its data from the phone. Deleting the app does not cancel a subscription. Cancel it in the store first.
What data do VIN decoding and recall checks use?
They use public data from the US National Highway Traffic Safety Administration (NHTSA). Only the VIN, or the make, model and year, is sent for the request. Nothing else about you or your car is sent. See our Privacy Policy for details.
Policies
Read how we handle data in the Privacy Policy. The rules for using the app and the Pro subscription are in the Terms of Use.